Terms & Privacy

Last updated: 8 November 2026.
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Terms & Conditions

1. Who we are

PHRONE! Studio ("PHRONE!", "we", "us") is a philosophical coaching studio run as a sole trader in the United Kingdom. You can reach us at stu@phrone.studio. These terms govern your use of our website and our coaching services.

2. What coaching is — and isn't

PHRONE! provides philosophical coaching based on phronesis (practical wisdom): structured conversation, enquiry and correspondence to help you think more clearly and make better decisions.

Coaching is not therapy, counselling, psychotherapy, medical, psychological, legal or financial advice, and it is not a substitute for any of them. If you are in crisis or at risk of harm, please contact the emergency services or Samaritans (116 111, UK) — not us.

3. Eligibility

Our services are for adults aged 18 and over. By booking a session you confirm you are 18 or older.

4. Bookings & sessions

• The intro call is free and is booked via Google Calendar / Google Meet.
• Coaching sessions take place by video call (Google Meet) and, where agreed, by email, WhatsApp, text or voice message.
• If you miss a session, contact us as soon as possible — we'll try to reschedule within the same month, subject to availability. Missed sessions are not otherwise refunded.

5. Packages & payments

• Paid packages are monthly subscriptions billed in advance via GoCardless (Direct Debit). Prices are shown on the website and confirmed before you pay.
• Where a "no win, no fee" arrangement applies (e.g. tied to a salary uplift), the percentage, timeframe and trigger are set out in a written agreement signed before work begins. Nothing is payable until the agreed outcome is achieved.
• GoCardless handles all payment processing. We never see or store your full bank or card details.

6. Cancellation & refunds

• You can cancel a monthly package at any time before your next billing date, directly via the GoCardless mandate or by emailing us. Cancellation stops future payments; it does not refund the current month.
• Once a session in the current month has taken place, that month is non-refundable.
• The free intro call carries no obligation — you are not required to buy anything.

7. Conduct

Be respectful — to us and to yourself. We reserve the right to end a session, and where necessary the whole engagement, without refund if behaviour is abusive, threatening or otherwise unreasonable.

8. Confidentiality

What you tell us in sessions and correspondence is confidential. The exceptions are where the law requires disclosure — for example risk of serious harm to you or others, safeguarding concerns, or a court order. We may also discuss cases anonymously for supervision purposes.

9. Liability

Coaching supports your own thinking and decisions; outcomes are not guaranteed and we are not liable for decisions you make or their consequences. Nothing in these terms limits liability for death or personal injury caused by our negligence, or for fraud.

10. Intellectual property

Website content, materials and branding are ours (or our licensors') and may not be copied without permission. Session notes and any materials we create for you are yours to use for your own purposes.

11. Changes

We may update these terms from time to time. The "last updated" date above changes when we do. Continued use of the site or services after a change means you accept the new terms.

12. Governing law

These terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

13. Contact

Questions about these terms: stu@phrone.studio.

Privacy Policy

1. Who we are

PHRONE! Studio is the data controller for your personal data. Contact: stu@phrone.studio. We are registered with the UK Information Commissioner's Office (ICO) as required.

2. What we collect

• Contact & booking details — name, email, phone number and calendar details when you book via Google Calendar / Google Meet.
• Correspondence — emails, WhatsApp/text messages and voice notes you send us, and notes we make during sessions to support your coaching.
• Payment details — processed by GoCardless. We see your name, email and mandate/payment status; we never see full bank or card numbers.
• Website use — this site sets no cookies and uses no analytics or trackers. Fonts are loaded from Google Fonts, which means Google receives your IP address when your browser fetches them.

3. Why we use it (lawful bases)

• Contract — to deliver coaching, schedule calls and process payments.
• Legitimate interests — to respond to enquiries and improve our services.
• Legal obligation — to keep financial records for tax (HMRC).
• Consent — where you opt in to occasional updates; you can withdraw this at any time.

4. Who we share it with

• GoCardless — to take payments.
• Google — Calendar, Meet, Gmail and Drive for booking, calls and correspondence.
• WhatsApp / Meta — if you message us there.
• Our website host — to serve the site.
• HMRC — where the law requires.

We never sell your data. Some providers (Google, Meta) may process data outside the UK; they rely on UK GDPR safeguards such as the International Data Transfer Agreement or Standard Contractual Clauses.

5. How long we keep it

Session notes and correspondence are kept while we work together and deleted within 12 months of the engagement ending, unless you ask us to delete them sooner. Financial records are kept for 6 years as tax law requires. You can ask about or request deletion at any time, subject to these legal retention duties.

6. Security

Data is encrypted in transit, access is limited to us, and devices are password-protected. No system is perfect, but we take reasonable steps to protect your information.

7. Your rights

Under UK GDPR you can ask to: access your data, correct it, erase it, restrict or object to its use, receive a portable copy, and withdraw consent. Email stu@phrone.studio and we'll respond within one month. You also have the right to complain to the ICO at ico.org.uk.

8. Changes

We may update this policy; the "last updated" date above will change. Material changes will be flagged on the site.